Training Achievements
Over a Decade of Global Success: Transforming Teams with Innovative Training Solutions
Revenue Boost
Increased yearly revenue over $100,000 by optimizing North American ILT training logistics. Streamlined our traveling trainer model enabling the maximum number of classes per year across North America with multiple equipment inventories and working with shipping companies to guarantee realistic delivery dates.
Warranty Claims Reduction
Reduced warranty claims 36% by leading international e-learning and ILT programs by tracking analytics. More proficient technicians decreased improper installations and even boosted sales because they were more comfortable with our products.
LMS Management
Saved $80,000 over 5 years by merging two major op-cos LMS instances. Oversaw 2 separate LMS migrations. Managed a global LMS and worked with the LMS provider to produce contracts, and customize the LMS to the business needs
VILT Implementation
Developed a comprehensive VILT SaaS training platform, automating scheduling and reporting for a seamless customer experience. The pandemic forced me to re-evaluate our technical traveling training program and set the groundwork to establish VILT training sessions for our upcoming SaaS products.
Multilingual Expansion
Expanded market reach by collaborating with sales teams to translate training content into French, Portuguese, and Spanish. Developed a workflow to curate e-learning for different markets across North and South America.
Global Training Content
Created tailored and impactful training content for international markets, enhancing performance and supporting technicians and sales teams. Traveled throughout North and South America to develop training and sales material for geographically separate product lines.